Business email in ERP

02What the module does

• All inboxes in one placeEvery user can connect multiple email accounts in Draivix—personal, shared, and forwarded mailboxes—so your team never has to jump between email clients.
• Mail from different providers togetherConnect standard IMAP/SMTP mailboxes, Gmail, and Microsoft 365 accounts into a single interface. Your company does not need to standardize on one mail provider to keep everything together.
• New mail arrives almost instantlyDraivix checks for new mail every minute and delivers it almost immediately over an open server connection via IMAP IDLE, letting you respond to customer inquiries without delay.
• Conversations grouped into threadsMessages are organized into threads using email headers or the provider's conversation ID, so you can read the entire discussion with a customer in a single sequence.
• Promotional mail separated from primarySplit your inbox into Primary, Promotions, Social, and Forums categories. When helping customers, you can view only primary messages and leave the rest for later.
• Mail sorted by your rulesFor IMAP inboxes, filters match the sender, recipient, subject, and message body to move the message to a folder or skip it. The system handles repetitive sorting for your team.
• Rules work outside Draivix tooFilters are converted into Sieve, the mail server rule language, and uploaded to the mail server via ManageSieve (port 4190). Your sorting rules then apply in other email clients as well.
• Send saved drafts in bulkCompose messages using a template and attachments, then save them as drafts. You can send prepared drafts in bulk instead of sending them one by one.
• Each account sends through its own channelDraivix sends messages via the Gmail API, Microsoft Graph, or SMTP depending on the account type. You always compose emails the same way without worrying about where each inbox is hosted.
• See exactly where a message got stuckEvery outgoing email has a diagnostic log covering the request, delivery attempt, server acceptance, and storage, including any errors. If a message fails to arrive, you know right where to look.
• Find past agreements easilyWhen the pg_search extension is installed, you can run full-text inbox searches using BM25 ranking. Without it, the system matches plain text, so you can find past agreements with customers either way.
• Clean up your inbox in bulkArchive, delete, move, restore, or mark selected messages as read or unread all at once. Cleaning up a large inbox never means opening every single email one by one.
• Unread count always in viewSee the unread message count for your primary account right in the menu. You don't have to open your inbox just to check if something is waiting for you.
• Old notifications won't clutter your inboxRules based on sender and age in days determine which old notification emails get cleaned up. Inboxes stay focused on the correspondence your team actually needs.

05Frequently asked questions