01Communication · module
Gmail in Draivix
Gmail inboxes in your ERP with labels as folders and instant sync
- Email account
- Email folder
- Google account connection
- 11
- capabilities
- 4
- record types
- 3
- automations
- 3
- integrations and AI tools
02What the module does
Less routine. More value.
The Gmail integration connects Gmail inboxes directly to the Draivix email client. Labels appear as folders, outgoing mail is sent via the Gmail API, and new messages arrive almost immediately thanks to push notifications—so your team works with Gmail right alongside customers and orders.
- Automatic Gmail setup on sign-inOnce a Google account is connected, Draivix automatically creates a Gmail email account. Users simply sign in with Google—no manual mailbox configuration required.
- Labels work like foldersGmail labels and categories appear as folders in Draivix, so your team can navigate their email the same way as any other inbox.
- Dedicated archive folderArchived mail has its own dedicated folder in Draivix. Messages you have set aside stay easy to find without cluttering your inbox.
- Changes sync back to GmailWhen you star, read, or move a message in Draivix, those changes are reflected in your Gmail labels—keeping your inbox identical in both tools.
- Same categories as in GmailDraivix adopts inbox categories directly from your Gmail labels. Messages are sorted the way you are used to, with no need to reorganize anything.
- Outgoing mail sent via GmailMessages from Draivix are sent through Google’s Gmail API. You write emails in Draivix right next to the customer record while sending from your own Gmail account.
- Attachments downloaded on openAttachments are downloaded from Gmail on demand when you open them, so working with a large inbox is never slowed down by files you do not currently need.
- Instant change notifications from GoogleGoogle Cloud Pub/Sub sends a push notification whenever the mailbox changes. New messages appear in Draivix almost immediately, without waiting.
- Automatic retry on Google rate limitsIf Google temporarily throttles requests, Draivix postpones synchronization and resumes automatically—so administrators never have to restart it manually.
- Disable email per connectionEmail sync can be turned off individually for each connection. Anyone who only wants their Google Calendar in Draivix does not have to connect their inbox.
- Repair command for missing attachmentsAdministrators have a repair command that retrieves missing attachments from the Gmail inbox. If a document is missing from a message, it can be restored without manual forwarding.
03How it works
How it works step by step.
How it works
Users connect their Google account by signing in with Google through the Google integration. Draivix then automatically sets up a Gmail email account. No password is stored in Draivix, and email sync can be disabled for the connection at any time.
Read in detail
Gmail system labels and categories appear as folders, with the archive shown as a separate folder. Starring, reading, or moving a message in Draivix updates its labels in Gmail, and inbox categories match those in Gmail.
Sending and attachments
Messages are sent via the Gmail API, and attachments are downloaded from Gmail only when opened. Administrators also have a repair command to fetch any missing attachments.
Instant synchronization
Google sends a notification via Pub/Sub whenever the mailbox changes, triggering synchronization in Draivix. Notifications are protected by a token and rate limiting, and the notification subscription is renewed regularly.
Read in detail
Without push notifications, the mailbox syncs on a schedule. If Google temporarily rate-limits requests, Draivix postpones the sync and resumes later. New messages then go through the same processing as any other email: matching to a contact, company, or lead and notifying the user.
What your company can configure
The administrator defines the Gmail permission scopes in the Google integration settings. Default permissions cover reading mail, modifying labels, sending, and permanent deletion. For push notifications, the administrator enters a Pub/Sub topic in the same Google Cloud project as the OAuth client. Email sync can be enabled or disabled individually for each connection.
04What runs automatically
Automations that save time.
Push notifications trigger sync
When a push notification arrives from Gmail, Draivix synchronizes the mailbox. New messages are then matched to a contact, company, or lead just like any other email.
Scheduled check as a fallback
The system runs the CheckInboundEmails job on a schedule to check for new mail, ensuring the mailbox stays synced even if a notification from Google does not arrive.
Automatic subscription renewal
The system regularly renews the Gmail push notification subscription. Fast synchronization keeps running without an administrator having to watch for expiration dates.
External integrations
- Mail via the Gmail APIMessages, labels, attachments, and outgoing mail all flow through the Gmail API. Your team works with Gmail directly alongside customers and orders.
- Notifications from Google CloudGoogle Cloud Pub/Sub forwards mailbox change notifications to Draivix. To enable this, the administrator configures a topic in the same Google Cloud project as the OAuth client.
- Sign-in with GoogleUsers sign in via Google OAuth, powered by the GoogleIntegration module. No password is stored in Draivix, and email can be turned off for the connection at any time.
05Frequently asked questions
Does Draivix work with Gmail?
Yes. You connect your Gmail inbox by signing in to your Google account and work with it directly in the Draivix email client.
Do I have to enter my Gmail password in Draivix?
No. You connect your account by signing in with Google via OAuth, and your password is never stored in Draivix.
Will my Gmail labels appear in Draivix?
Yes. System labels and categories appear as folders, and changes made in Draivix sync back to Gmail as label updates.
How quickly do new Gmail messages appear?
Almost immediately when a Pub/Sub topic is configured, because Google notifies Draivix as soon as new mail arrives.
Do email filters set in Draivix apply to Gmail?
No. Draivix email filters apply only to IMAP mailboxes.
- Business email in ERPAll company inboxes in one system, linked to customers and orders
- Google account, calendar and contactsOne Google connection for Gmail, calendar, contacts, and technician routes
- Companies, contacts and activitiesA single directory of companies and contacts, tasks, meetings, calls and AI meeting notes
- AI assistant in DraivixAn in-app assistant that finds data, drafts changes and saves them once you confirm
- Email linked to CRM and ordersMessages automatically link to customers, and a single click turns an email into a task or lead
- Shared inboxes and team queuesShared inboxes like info@ or sales@ with claiming, handoff, and delegation
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